WhatsApp Business for your whole team. Every message with the right record.
Connect your own number through Meta. Customers message the way they are used to, and your team replies from the same inbox as email, with the customer's record alongside.
Hi! Do you install solar panels too? We live in Amersfoort.
11:02
Hi Ingrid, your solar panel quote is ready. You'll find it in your email.
16:10
Hi! I've looked at the quote, this is my roof.
09:29
Would 14 panels fit as well?
09:30
That works! I'll update the quote and send it today.
10:52
Linked to Solar panels - Ingrid Hoekstra. The survey is done and she has viewed the quote.
WhatsApp the way your customers use it.Organised the way your team works.
No phone passed around and no group chat with half the company in it. One number, and every conversation belongs to a customer.
In the inbox
Everyone replies from the same number.
Every message arrives as a conversation in the inbox, next to your email. You assign it, check with a colleague in a note the customer never sees, and reply from the company number. The customer's record is right there.
- Assign to a colleague or team
- Photos, videos and documents both ways
- The customer's record alongside
Templates
Templates with variables, approved by Meta.
You build a template in stipt: header, body and buttons, with the first name or appointment time as a variable that fills itself in when sending. You submit it to Meta with one button, and from then on it reaches the customer even when the conversation has been quiet for days.
- Header, buttons and variables, with a live preview
- By hand from the conversation or automatically through a rule
- In folders, with search on loose words
Automatic
The right message at the right moment.
A rule sends an approved template as soon as something happens: one day before the appointment, when a quote is accepted or when a record gets a new status. Once the message is delivered, the record can move on a step by itself.
- You pick the moment, the record type or the appointment type
- A warning when a variable does not fit that moment
- A rule is only on once you switch it on
WhatsApp assistant
dot replies, also outside office hours.
Switch on the WhatsApp assistant and dot answers customer questions from the knowledge you connect. It says it is an AI assistant, can reschedule an appointment once the customer taps Confirm, and hands the conversation to a colleague when in doubt or when it is something you always want to handle yourself.
- Off by default, and so is every action
- Only answers from knowledge you connect
- Outside opening hours you choose what it does
Everything you want from WhatsApp.And what WhatsApp asks of you.
Your own number, Meta's rules and your whole team in one inbox.
Several numbers
One number for service and one for sales? Each number is its own channel in the same inbox.
Your app can stay
If your number runs on the WhatsApp Business app, it can stay there and work through stipt at the same time.
Delivered and read
Ticks in the conversation, and the status of every message in the WhatsApp activity log.
From the record
You also send an approved template from a record or contact, with the details already filled in.
The 24‑hour window
When the window is closed, you send an approved template or add an internal note.
Your business profile
Profile photo, description, address and websites are set from stipt, once your number is fully on stipt.
dot for your own team
Colleagues message dot on an internal number: look up a customer, ask the knowledge base or see what is waiting for them.
Connect it yourself through Meta
You go through Meta's secure sign‑up from within stipt, without a middleman.
Also in stipt.Around every message.
Frequently asked questionsAbout WhatsApp.
Can we use several WhatsApp numbers?
Yes. You connect several numbers per company, for example one for service and one for sales. Each number is its own channel in the shared inbox, and messages arrive at the right number by themselves.
Does WhatsApp work alongside email in the same inbox?
Yes. Email and WhatsApp run through the same inbox, with the same features: assignment, internal notes, views and search. Messages from the same customer sit with the same contact, whichever channel they use.
Can customers send photos and documents?
Yes. Customers send photos, videos and documents, and you send attachments back from the inbox. Everything stays in the conversation and can be found with the customer.
Can the WhatsApp assistant carry things out by itself?
Only if you switch that on. Rescheduling, cancelling and a callback request are off by default. When an action is on, the assistant proposes it and nothing happens until the customer taps Confirm.
Do I need to set anything up in Meta Business Manager myself?
No. You connect through Meta's secure sign‑up: you go through the steps from stipt and log in to Meta. Submitting templates for approval is done from stipt as well.
Can several colleagues use WhatsApp Business at the same time?
Yes. In stipt your whole team works on the same WhatsApp Business number: every conversation sits in the shared inbox, you assign it to a colleague and it stays with the customer record. Customers never see internal notes.
From the knowledge base
See your WhatsApp number in stipt?
In a short demo we show how you connect your number and how your team messages together from one inbox.