WhatsApp Business with multiple users
Customers message you like they always have, your whole team replies with the customer file right beside the chat.
Everything in one shared inbox. With stipt, your whole team works on one WhatsApp Business number through the official Meta Cloud API. You connect your own number in a few clicks, every conversation lands in one shared inbox and is linked to the customer file. Colleagues assign chats, reply and see delivery and read ticks. Multiple numbers per company are supported.
The file beside it
Next to every conversation you see current projects, quotes and upcoming appointments. Email and WhatsApp from the same customer sit together.
The 24-hour window, guarded
Outside the window, WhatsApp only accepts approved templates. stipt guards it for you, with a clear notice instead of a message that silently never arrives.
dot replies too
Answers questions on WhatsApp based on your own knowledge base. Off by default, and it hands over to a colleague when it is unsure or when someone complains.
Templates that fill themselves in. Build a message once, with variables like the first name or the appointment date that fill themselves in. Send it by hand or automatically, for example as a reminder the day before the appointment. Approval by Meta is handled from stipt.
Hi first name, your appointment is on date. See you then!
Meta approval handled from stipt
Your own number, your whole team. Everyone replies from the same number, and multiple numbers per company work too. Your existing WhatsApp Business app can simply keep working.
Your existing WhatsApp Business app can keep working
Frequently asked questions
Can we use multiple WhatsApp numbers?
Yes. A company can connect multiple numbers, for example one for service and one for sales. Each number is its own channel in the shared inbox, and incoming messages automatically arrive on the right number.
Does WhatsApp work alongside email in the same inbox?
Yes. Email and WhatsApp run through the same shared inbox with the same features: assignment, internal notes, views and search. Messages from the same customer are grouped under one contact, whichever channel they used.
Can customers send photos and documents over WhatsApp?
Yes. Media works both ways: customers send photos, videos and documents, and your team sends attachments back from the inbox. Everything stays with the conversation, so it is easy to find later on the customer file.
Can the AI bot take actions on its own, like moving an appointment?
No, not on its own. An action is first shown to the customer as a proposal; they confirm it with a button before anything happens. The bot itself is also off by default. You decide if and when it goes live.
Do I need to configure anything in Meta Business Manager?
No. The connection uses Meta's official embedded signup: you follow the steps in stipt and log in with Meta. Submitting templates to Meta for approval is also done from stipt afterwards.