An AI knowledge base for your own business. dot answers with the source attached.
Give dot your website, PDFs and frequently asked questions. It searches them at the moment it answers, puts the source underneath, and you choose per feature which knowledge it may read.
5 years on the heat pump and the installation, counted from the handover date.
Article 4. The heat pump and the installation carry a 5-year warranty, counted from the handover date. The warranty lapses if the yearly service has not been done.
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What dot knows about your business.From your own sources.
Every item in the knowledge base is a source: a website, a PDF, an FAQ or a text. Internal sources stay internal, customer sources may be shown to customers.
Website
Paste your address, dot reads the rest.
Choose URL, paste the address and click Fetch for a preview. After saving, dot reads your site in the background and refreshes it every week, so a new page counts automatically.
- A preview of page 1 first
- Up to 25 pages per source
- Refreshed every week
Up to 25 pages · refreshed every week
Five pages are read, /grants is next. Then the source shows Indexed.
Documents
Your terms, contracts and manuals.
Drop a PDF into the knowledge base. dot reads the text, from scans and photos too. If it doesn't work, the source tells you why: too large, too many pages or protected with a password.
- Up to 14 MB per PDF
- PDFs that are too long get the label Truncated
- Your product datasheets are added automatically
Drop a PDF here
up to 14 MB, scans and photos too
Warranty terms.pdf
12 fragments
Maintenance contract 2026.pdf
Buffer tank manual.pdf
Protected with a password
The buffer tank manual is protected with a password. Remove the password and dot can read it.
FAQ
The questions you get every week.
Add your frequently asked questions as an FAQ, with the answer the way you give it. dot uses them in drafts, in the chat and, if you switch it on, in the customer WhatsApp assistant.
- Question and answer as a pair
- For customers or internal only
- The source shows under every answer that uses it
Frequently asked questions
FAQ · For customers
How often does a heat pump need servicing?
Once a year. We plan it with you and send a reminder beforehand.
How long does an installation take?
Usually two days. We do the handover on the last day.
Do you help with grants?
Yes. After the handover we fill in the ISDE application with you.
+ Add question
That's how long an installation usually takes. dot answers exactly that, with the FAQ as source.
Per feature
You choose what each feature may read.
Sort your sources into groups and choose per tool which groups it reads. The customer WhatsApp assistant gets your website and FAQ, for example, but not the work instructions for your technicians.
- Groups per topic
- Internal sources stay internal
- The WhatsApp assistant only answers from linked knowledge
Website
1 source
Frequently asked questions
1 source
Warranty terms
2 sources
Work instructions technicians
6 sources
Without knowledge, the bot gives no answer.
Three groups are on. The work instructions stay internal.
From open question to knowledge.You explain it once.
When dot has no source for a question, you'll see it. You write the answer once, and from then on dot answers with that source.
I can't find anything about that in your knowledge base, so I'm not sure.
Do we install EV chargers too?
Yes, together with a heat pump or solar panels. The charger goes on the quote as a separate line.
Yes, together with a heat pump or solar panels. The charger goes on the quote as a separate line.
Thumbs down
If an answer isn't right, give it a thumbs down. It goes into the feedback log in Studio.
Cleared in one go
Under Answer questions you write an answer per open question. Each answer becomes an item in the knowledge base.
Resolved by itself
Answer an open question and the feedback on it is marked resolved. Nothing to keep track of.
You see what's open
dot's start page in Studio shows how much feedback is still open.
Through WhatsApp too
The internal bot puts Correct and Not correct under an answer from general knowledge. Both become feedback.
Prices only from your sources
Prices, competitors, product specs and legal or tax advice never come from general knowledge in the internal bot. Only from your own knowledge base.
Learning now
While a new source is being processed, the knowledge base shows Learning now. After that, dot can use it.
One log
Admins see all feedback, searchable, with who gave it and the source dot used.
Everything the knowledge base does.So dot gets it right.
You'll find the knowledge base in Studio, in the What dot knows group.
About your company
One field with what you do, what you offer and what dot should keep in mind. Every tool uses it.
Text with headings
When you write a text source, give each topic a heading. Then dot fetches exactly the part it needs.
Status per source
Queued, Indexing, Indexed or Error, with the number of fragments. If processing gets stuck, stipt retries it automatically.
Large websites
A source holds up to 500 fragments. If your site is bigger, you put the rest into a new source with one button, without duplicate pages.
dot remembers your preferences
Tell dot how you like things, short or in bullet points, and it remembers that for you. On your account page you see and clear what it remembered.
Sources in the inbox
With the inbox helper, dot's header shows where it read, from the record and earlier emails to the knowledge base.
Also in AI.What else dot does for you.
Frequently asked questionsAbout dot's knowledge base.
Is the AI model trained on my data?
No. dot searches your knowledge base at the moment it answers. Your company's data is not used to train AI models.
Which sources can I add?
Text, FAQ, a website (up to 25 pages per source, refreshed every week) and PDFs up to 14 MB, scans included. Your product datasheets are added automatically.
Can a customer see internal information?
Internal sources stay internal; only customer sources may be shown to customers. Per tool you choose which groups it may read, and the customer WhatsApp assistant only answers from the knowledge you link to it.
What does dot do when it doesn't know the answer?
In the chat you give feedback with a thumbs down. The customer WhatsApp assistant then hands over to a colleague or says honestly that it doesn't know; you choose which. You clear open questions in Studio under Answer questions.
How do I see where an answer comes from?
Below an answer that relies on the knowledge base you'll find source chips, only for sources that were actually used. One click opens the source, with the passage used highlighted.
Who manages the knowledge base?
The knowledge base is in Studio, in the What dot knows group. Admins work there, and team members with the Studio add‑on.
From the knowledge base
Let dot get to know your business.
In a demo we show how dot answers from your own website and documents.