An AI assistant for your inbox. Every email arrives with the work lined up.
dot reads every new email, finds the record and lines up a summary, a task and a draft reply. Urgency flags show what needs doing today, on email and WhatsApp. You check it and hit send.
Hi Lotte, two more questions for next week. Can the scaffolding go up as early as Friday 9 October? And will you take the old boiler away?
Thomas wants the scaffolding up as early as Fri 9 Oct and asks whether you'll take the old boiler away.
Already done: the installation is on Mon 12 and Tue 13 Oct
Ask the scaffolder: scaffolding Fri 9 Oct at Van Leeuwen
Task for Planning · Lotte
Draft to Thomas
Hi Thomas, I'll check with the scaffolder whether Friday 9 October works and let you know tomorrow. We'll take the old boiler away.
The groundwork for every email,done before you open it.
A minute after it arrives, dot takes a look: who is this about, what has already happened and what needs to happen now. It lines that up where your reply box would be. Sending is up to you.
Finding the record
dot knows who it's about, even from an unknown address.
dot finds the record through the sender, a stipt ID, an invoice or quote number, an email address or phone number in the text, or a postcode and house number. Once the customer is certain, it links the conversation to the right record, even if that customer has several.
- A partner's reference or an id in a link counts too
- If dot only finds the customer by name, linking becomes a suggestion
- What dot linked shows up as a line in the conversation
Invoice 2026‑0187, for the breakdown call in August, has the call-out charge on it twice. Is that right?
Frank Huisman emailed from his work address about an old invoice. dot found him through the invoice number.
Everything behind it
It reads what you'd otherwise piece together.
Fields and status, appointments, booking links, forms with the verdict of the form check, quotes, invoices with their payment status, open tasks and files. Then dot sums up what's going on and notes in grey what has already been done.
- The sources dot read sit right next to its suggestion
- With a partner connection, and if agreed, it reads the partner's record too
- In a draft, dot never blames a colleague, technician or partner
Survey, quote and installation dates are in place. Only the scaffolding for Friday 9 Oct isn't sorted yet.
Draft reply
The draft is ready, the pen stays yours.
One click on Do it and open draft creates the task and puts dot's draft in your reply box, with the recipient above it. You read it, change what you like and send it. Discard puts back what was there.
- No email ever goes out on its own
- Already started your own draft? Then yours stays
- stipt keeps what you sent next to dot's draft
Task created: Ask the scaffolder · Planning
Hi Thomas,
I'll check with the scaffolder whether Friday 9 October works and let you know tomorrow. We'll take the old boiler away.
Best, Lotte
To Thomas: the scaffolder is being asked and the old boiler goes with us. You press Send.
Urgency flags
Red, yellow or grey, on email and WhatsApp.
Every morning dot gives open conversations an urgency from 0 to 99: how serious the matter is, plus the waiting time. While the customer waits on you, the score keeps rising. From 25 the flag turns yellow, from 50 red. The reason is in the conversation.
- Promises, appointments, quotes and the customer's tone all count
- A flag set by a colleague always stays put
- Reply or mark it handled, and dot's flag goes away
dot flags this red: boiler down, with a baby at home09:00
Sanne Willems messaged: her boiler is down and there's a baby at home. She's at the top.
Start by reading along.Give dot more once it's right.
With the inbox helper you choose how far dot goes. In training mode, which is on by default, you first say whether it got it right. Then you let it prepare tasks, or also handle what's done.
Look into the inverter warranty question
Task for Office
Warranty questions go to Service, not Office.
Becomes a lesson for the next email
Heat pump delivery Kuijpers: Tue 13 Oct
Check the Kuijpers installation: the heat pump only arrives Tue 13 Oct
Task for Planning · by dot
The conversation stays in New.
dot creates a task for Planning: check the Kuijpers installation09:21
dot handles this: a notification without a question, the task is with Planning09:21
Lessons, lined up every day
A correction with a reason becomes a lesson. Once a day dot rolls the lessons up into rules without duplicates; a new lesson counts straight away.
Every lesson can be switched off
If a lesson no longer holds, switch it off on the tool page and dot stops using it.
Thirty days at a glance
The tool page shows what dot did over the last 30 days and how often the team agreed with it.
You choose where it looks
Pick the mailboxes, the team for tasks and the senders dot should skip.
Your own instructions
Tell it in plain language how you work, for example which team gets warranty questions.
Sending stays human
Towards customers, dot only ever prepares drafts, in every mode. A colleague sends.
Never handled without a task
When dot handles a conversation, it always does so with a task as the action. Nothing disappears.
An adviser always gets a reply
If an adviser or partner emails about a customer, dot prepares a draft to them. It never handles that conversation on its own.
Everything dot does in your inbox.The little things that save time.
What else dot takes into account, so your inbox gets not just faster but calmer.
Already picked up? No double work
If the question was picked up after the email, with a completed task, a booked appointment or a reply, dot says so and suggests handling it instead of a new task.
Duplicate emails count once
If the same question comes in twice, for example as a copy through a payment platform, only one conversation gets the task and the draft. dot suggests handling the other.
A reply to the customer directly
If the email came from a no‑reply address, a call centre or a partner, dot writes the draft to the customer, using the address from the record, with the reason above it.
The task goes to the right colleague
dot looks at how you assigned tasks from emails over the last 60 days. If such tasks always go to the same person, it picks them. One click changes it.
Answer today
Red conversations in your name, or without an owner in your team, are in your daily brief, grouped per customer and with dot's reason.
Urgency, tuned to you
Choose the hour of the morning run, the channels, how fast urgency rises and which senders dot skips. Beforehand you see roughly what the first morning costs.
Also in AI.What else dot does for you.
Frequently asked questionsAbout the inbox helper.
Does dot send replies to customers itself?
No. dot puts a draft in your reply box, and a colleague reads it and sends it. No email ever goes to a customer on its own, not even in the Handle on its own mode.
Does the inbox helper work on WhatsApp too?
The inbox helper, with its summary, task suggestion and draft, reads along with email. Urgency flags work on every channel you choose, WhatsApp included. To help customers on WhatsApp directly, there's the WhatsApp assistant.
How does dot know which record an email belongs to?
Through the sender, a stipt ID, an invoice or quote number, an email address or phone number in the text, or a postcode and house number. Once the customer is certain, dot links the conversation itself. If it only finds the customer by name, it suggests the link.
Can I first just watch what dot does?
Yes. Training mode is on by default: dot then works as Read along and carries nothing out itself. Whoever handles or answers a conversation first says whether dot got it right. Switch training off once you mostly agree with it.
What does the inbox helper cost?
dot runs on credits from your company's pool. Email without any trace of a record first goes through a cheap check, so newsletters and notifications cost little. For urgency flags you see roughly what the first morning costs; after that, a morning is usually a small part of that.
Who switches it on?
An admin, in Studio under What dot does, Tools. The inbox helper and the urgency flags are two separate tools, and both are off by default.
From the knowledge base
See dot read along in your own inbox.
In a demo we show what the inbox helper does with your email. Then you decide how far it may go.