A shared inbox for your whole team. With the record alongside.
Every email and every WhatsApp message arrives as a conversation, linked to the customer and their records. You assign, discuss in a note and see what is going on. For email, dot lines up a reply and the next step; you check it and send.
Thomas wants the scaffolding up as early as Fri 9 Oct and asks whether you'll take the old boiler away.
Already done: the installation is on Mon 12 and Tue 13 Oct
Ask the scaffolder: scaffolding Fri 9 Oct at Van Leeuwen
Task for Planning · Lotte
Draft to Thomas
Hi Thomas, I'll check with the scaffolder whether Friday 9 October works and let you know tomorrow. We'll take the old boiler away.
From arrival to handled.Without anything left lying around.
Email and WhatsApp run through the same list. This is how a conversation goes, from the first question to the answer.
Per customer
Every conversation with the record alongside.
Next to the conversation are the customer, the linked record and their other records, with quotes and appointments. When Ingrid asks on WhatsApp whether 14 panels would fit, you see right away that she has viewed the quote and that the survey is done.
- Email and WhatsApp from the same customer together
- Quotes and appointments from the record in the sidebar
- Every conversation has its own number, like G‑5004000006
Inbox helper
dot lines up the reply and the task.
With the inbox helper on, dot reads every new email. It summarises what is going on, suggests a task when there is work left and writes a draft with what it found in the record. One click creates the task and puts the draft in your reply box. Sending is up to you.
- With sources: calendar, quotes, earlier emails
- No duplicate task when the work is already underway
- Off by default, you switch it on yourself
Urgency
You start with what is on fire.
Switch on the urgency flags and dot looks at the open conversations every morning and sets a flag: red for today, yellow for within a day or two. The reason is right there. A flag a colleague set stays as it is.
- Sort the list by urgency
- Red conversations also in Reply today on your home screen
- Skip suppliers and system emails
Views
Everyone knows which list is theirs.
Personal, team or everything: every view counts what is waiting. Topics such as Fault, Quote and Invoice sit below as folders. What has been handled drops out of Open by itself.
- Your own views with filters per team, channel or topic
- Topics as folders under your views
- An empty view tells you where work is waiting
Everything for an inbox that gets to empty.Including the small things.
For teams who work in it all day.
Your own mailbox
Connect Microsoft 365 or your own mail server. Email comes in and goes out on your own address.
Internal notes
Discuss inside the conversation. Only your team sees a note, and an @mention gives a colleague a heads‑up.
Quick replies
Saved answers with the customer's name already filled in, in your message with one click.
Set a reminder
Take a conversation out of your list until later. Your reminder is yours: colleagues do not see it.
Keyboard shortcuts
Work through the inbox from the keyboard. Press ? for the full overview.
Email that arrives
stipt checks the SPF, DKIM, DMARC and MX of your domain. Addresses that hard bounce go on a block list.
Handle and undo
Mark a conversation as handled and the next one opens by itself. Right after, you can still undo it.
Team chats
Chat with colleagues inside stipt, tag a record with # and bring in @dot.
Also in stipt.What happens after the reply.
Frequently asked questionsAbout the inbox.
Can I keep using my current email address?
Yes. You connect your existing mailbox through Microsoft 365 or IMAP/SMTP. Email arrives on your own address and replies go out from it too. Replies stay in the same thread, also for the recipient.
Can several WhatsApp numbers share the same inbox?
Yes. Each number becomes its own channel, and messages arrive in the right channel. You connect your number yourself through Meta's secure sign‑up, without a middleman.
Can I still reply on WhatsApp after 24 hours?
Yes, with a template that Meta has approved. You build it in stipt, submit it from stipt and then send it from the conversation. Within 24 hours of the customer's last message you simply type a free reply.
Does the customer see that we work from a shared mailbox?
No. Replies go out from your own address or number. Per mailbox you set one signature that fills in each colleague's name, role and phone number, so every email feels personal.
Does dot send replies to customers by itself?
Not in the inbox: dot prepares a draft, you check it and send. On WhatsApp there is an assistant that answers customer questions from your own knowledge. It is off by default, says it is AI and hands the conversation to a colleague when in doubt.
What is the difference between a team inbox and a shared mailbox?
A shared mailbox only shares the email. In the stipt team inbox you assign each conversation to a colleague, the customer record sits next to the conversation, and email and WhatsApp run through the same inbox, with internal notes and views.
From the knowledge base
See what your inbox looks like in stipt?
In the demo we show how a conversation runs, from arrival to handled, with the kinds of questions you get.